SHIPPING POLICY

This website is operated by Nutraoptimal LLC. Throughout the site, the terms “we”, “us” and “our” refer to Nutraoptimal LLC. Nutraoptimal LLC offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

Shipping costs, taxes, and discounts will appear during the final stages of checkout.

All orders are shipped approximately 24-48 hours from being placed, Monday through Friday. 

Orders placed from Friday Afternoon until Sunday will be shipped the following Monday (Holidays excluded).

Orders placed on holidays will be shipped the following business day (within 24-48 hours).

While we strive to make sure that your orders are processed as quickly as possible, shipping times may vary due to circumstances out of our control.

ORDERS

Shipping prices are calculated at checkout.  Free shipping is offered for most addresses (Domestic & International).

For Domestic Orders, one (1) to five (5) Bottles are generally standard shipped USPS First Class and take approximately 3-7 business days to deliver.

For Domestic Orders, six (6) or more Bottles are generally shipped USPS Priority and take approximately 3-7 business days to deliver.

International shipping takes approximately between 3-4 weeks for arrival.

Actual shipping times may vary according to carrier.

Pure Green Superfoods have similar shipping times.  Actual times and prices are calculated at checkout due to volume.

We are not to be held responsible for any additional customs, import fees, or tax charges that may be applied upon your destination end. 

Please note, free shipping is not available for all countries due to country-specific shipping limitations.

Free shipping may not be eligible due to certain restrictions. All shipping methods have restrictions on order weight, order price, item type, and delivery address.

Our minimum order value requirement may differ depending on the delivery destination. 

REFUND POLICY

Thank you for shopping Nutra Optimal.

We strive to provide excellent service with every order.  If you are not entirely satisfied with your purchase, please contact us via the “contact us” section or email us at info@nutraoptimal.com.  We are here to help.

All returns have to be undamaged and unopened.

To receive a full refund, returns must be returned within 15 days.

Postage is not provided.

Refunds not available on international orders.  

 REFUND TIME

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

 BACK ORDERS/OUT OF STOCK ORDERS

We strive to make sure that every customer can experience the joy and benefit of our products.  Sometimes there are circumstances out of our control.  If an item goes on back order or becomes out of stock, the website will be updated once that item becomes available again.

CHANGES/CANCELLATIONS DURING TRANSIT

Unfortunately, orders are unable to be canceled once in transit.  Please contact the shipping company if you would like to make any necessary changes during shipping.  We are unable to do so.

WRONG ADDRESS/DELIVERY ISSUES

Nutra Optimal is not responsible for any address (Domestic or International) entered incorrectly by the customer.

We are not to be held responsible for damaged, lost, or stolen packages.

We appreciate your business and are committed to giving you the best shopping experience we possibly can.  

For any additional questions or concerns, please contact us at info@nutraoptimal.com.

*All terms and policies are subject to change at any time.  Please refer to this page for the most up to date information.